Refund policy
Returns:
All returns or exchanges must be requested through your online account. Any returns received without an approved request will not be accepted.
Products shipped outside of the contiguous United States are not covered by this Refund policy. We are very sorry for this inconvenience.
Eligible condition that we accept a return:
- The product(s) is in unused, new condition (1)
- The product(s) is damaged or defective, or it’s a incorrect item (2)
- Return in the original packaging (3)
(1) As new condition
We only accept returns if the product is in its unused, new condition (including packaging) within 30 days of purchase with a valid receipt.
Products that have been used, installed, shown signs of scratches, stains, damages, drilling, have missing labels/literature or any other modifications will not be returnable.
(2) Damaged or Defective upon the delivery, or Wrong items:
We take great effort to ensure that the right items are shipped to you. However, if you receive a damaged or defective item, or incorrect products, please inform us as soon as possible after receiving your order.
We would appreciate it if you could provide us with a photo of the product(s) and packaging so that we could file an insurance claim and determine the root cause of the problem.
**Please note that we cannot accept items that have been used, even if they were damaged or incorrect upon the delivery.**
If you receive a damaged or defective item, we will do our best to ship you a replacement of the same item. However, there is no guarantee that the exact same item will be available. In such cases, we will provide you an anticipated shipment date and/or offer you an exchange for another item (in a different color or size).
(3) Return in the original packaging and accessories
Our products are well-packaged for shipping. We will not accept your return unless it is in its original packaging.
When returning an item, please over-box it using the original packaging that was used to send to you. This will help to avoid damage to the manufacturer's packaging, which would render the item non-resalable and thus non-returnable.
If you have discarded the over-boxing materials, the UPS or FedEx shop can assist in ensuring that your return arrives in resalable shape.
In such circumstances, we could not make the refund for you:
- Sale items (Only regular priced items may be refunded, unfortunately sale items cannot be refunded)
- Refund requests have been created over 30 days after the purchase date
- Products that have been used, installed, shown signs of scratches, stains, damages, drilling, have missing labels/literature or any other modifications will not be returnable
- Products that have been used even if they were damaged upon arrival or incorrect items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Afterward, we will also notify you of the approval or rejection of your refund.
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the refund is late or missing after you are notified that your refund request has been approved, first check your bank account again.
Then, please contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hoodcatch.com.